{"id":2464,"date":"2021-07-14T08:00:20","date_gmt":"2021-07-14T06:00:20","guid":{"rendered":"https:\/\/blog.easy-delivery.com\/?p=2464"},"modified":"2023-06-08T14:29:48","modified_gmt":"2023-06-08T12:29:48","slug":"a-quel-moment-ouvrir-une-reclamation","status":"publish","type":"post","link":"https:\/\/blog.easy-delivery.com\/en\/a-quel-moment-ouvrir-une-reclamation\/","title":{"rendered":"When to open a claim?"},"content":{"rendered":"
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When to open a claim?<\/b><\/h1>

When you place an order, one of the first questions you might ask yourself is: how long will it take to receive my package?\u00a0<\/span>Good news, it is possible to make a <\/span>estimation<\/b> thanks to our online simulator<\/b><\/span><\/a> <\/span>.<\/b> The deadlines that will be announced to you will allow you to have a <\/span>overview<\/b> of waiting for your package.\u00a0<\/span>The number of days that will be indicated to you are to be considered in \"working days\", that is to say by counting the days of <\/span>Monday to Friday<\/b> and therefore not on weekends.\u00a0<\/span>Par exemple, si le d\u00e9lai indiqu\u00e9 est de 6 jours et que votre colis est exp\u00e9di\u00e9 un mercredi en fin de journ\u00e9e, vous devrez le recevoir approximately<\/b> the following Thursday.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Why are the deadlines estimated?\u00a0<\/strong><\/h3>

There are many reasons for the estimated lead times. The transport is made up of several stages of routing, each one of them can be subject to unforeseen events, difficulties or delays.<\/span><\/p>

These unforeseen events are obviously unforeseeable:<\/span><\/p>

-Airline delays<\/span><\/p>

-Longer or shorter waits for customs clearance depending on the country of destination<\/span><\/p>

-problems with transit<\/span><\/p>

-conjectural changes (policy, etc.)<\/span><\/p>

-etc.<\/span><\/p>

All sorts of unforeseen events can happen and therefore explain why the delays are estimated and more or less long. The tracking of your package is there to allow you to follow these different steps.<\/span><\/p>

\u00a0<\/p>

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When is it appropriate to open a claim?<\/b><\/strong><\/h3>

When your parcel suffers an important delay or an incident, it is possible to open a claim with the carrier. Be careful, not all transport companies offer this possibility. This is particularly the case of the so-called \"low-cost\" carriers, such as EMS for example.\u00a0<\/span><\/p>

If you feel that the working days announced by the <\/span>online simulator<\/b><\/span><\/a> have been exceeded, you can contact your sender. This can be an e-commerce seller, or your parcel forwarding service, such as Easy Delivery. At this point, a claim can be opened to provide you with more information.\u00a0<\/span><\/p>

Remember to check the waiting time for the return of claims on our <\/span>dedicated article<\/b><\/a><\/span>.\u00a0<\/span><\/p>

Also, tracking your package is a good indicator of what is happening...or not happening!\u00a0<\/span><\/p>

Sometimes the carrier asks to contact the sender via the tracking system. This can be due to an address problem, customs declaration or packaging for example.\u00a0<\/span><\/p>

Finally, if your package arrives damaged or with missing contents, it is necessary to open a claim immediately. You can then contact the carrier and the shipper so that your request is taken into account very quickly.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tI create my free Easy Delivery account<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

\u00c0 quel moment ouvrir une r\u00e9clamation ? Lorsque vous passez une commande, l\u2019une des premi\u00e8res questions que vous vous posez est certainement : quel est le d\u00e9lai d\u2019attente pour recevoir mon colis ?\u00a0Bonne nouvelle, il est possible de faire une estimation gr\u00e2ce \u00e0 notre simulateur en ligne . Les d\u00e9lais qui vous seront annonc\u00e9s vous […]<\/p>\n","protected":false},"author":1,"featured_media":2617,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[9],"tags":[],"class_list":{"0":"post-2464","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-infos-pratiques"},"yoast_head":"\n\u00c0 quel moment ouvrir une r\u00e9clamation ? - Easy Delivery<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez ici des informations pour savoir \u00e0 quel moment ouvrir une r\u00e9clamation aupr\u00e8s des transporteurs \ud83d\ude09\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.easy-delivery.com\/en\/a-quel-moment-ouvrir-une-reclamation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c0 quel moment ouvrir une r\u00e9clamation ? 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