When your package travels thousands of miles, it can be damaged despite all the care taken during its delivery. It can be very frustrating to discover your package damaged on delivery and this is where it all comes into play.
In the event of proven damage, the carrier offers you the possibility to make reservations, in other words, to open a claim.
It is absolutely necessary to officially declare the condition of your package upon receipt to the carrier. In the first place, this is what will serve as proof to obtain compensation. If you do not do this immediately or if you sign a delivery note, you tacitly declare that you have received the package in perfect condition. It's then your word against the delivery person's, and that can complicate things. Translated with www.DeepL.com/Translator (free version)
Also, if you have purchased a insurance covering transportationIf the package is damaged, you will be asked to provide proof of the damage. In addition, by declaring the condition of the package to the carrier, you declare that it was damaged during transport and not after delivery, once at home.
As you have understood, the reserves are used to certify the condition of the package. It is not possible to issue reservations if the package arrives late for example.
Here are the cases (not exhaustive) where you must express reservations:
You have two ways to make reservations with the carrier:
Once you have your precious document indicating your reservations, all you have to do is wait for the return of your claim.