Have you just placed your first order with Easy Delivery and your parcel has just arrived? This tutorial is for you. 

Find out all the steps you need to take to forward your parcel with Easy Delivery from France to your home. 

Order in France 

You placed your order on the website of your choice a few days ago and your parcel has just arrived at the Easy Delivery warehouse. 

When your package is registered on your account, you will receive an automatic e-mail from Easy Delivery to let you know that it has arrived. You then have 20 or 30 days of free storage (Premium advantage ) to request its forwarding from your account.

The maximum storage period is 90 days before destruction of the parcel. Beyond these free days, a charge of €1.5 per day per parcel applies.

How to ship your package ?

Now is the time to request the forwarding of your package from your Easy Delivery account. You can initiate the request at any time by logging in to your account and going to : 

  • - "Admitted in warehouses" tab from your dashboard dashboard
  • Select the line of the package you wish to forward, then click on the three small “ACTION” dots on the left.
  • Select "Ship my parcel"
 

STEP 1 : Choose your billing and delivery address and go to step 2

STEP 2 : Select your carrier according to your needs The rates and estimated delivery times are indicated for each carrier. 

Then complete the declaration for customs upon arrival in your island/country. The declaration must be accurate (words like "gift, miscellaneous, personal, accessory, tools, etc... will not be accepted) and as true as possible. This declaration will be used by customs to establish the customs fees and duties and/or dock dues upon arrival of the package. 

STEP 3 You can choose whether or not to insure your parcel. If you choose not to insure your parcel, compensation in the event of loss, theft or damage is €23 per kg (transport + goods) 

If you choose to insure your package, the price of the insurance is calculated according to the value of the declared goods.

STEP 4 : Check the information you have previously selected and validate by choosing your payment method. You can pay your forwarding by credit card or Paypal. 

Shipment validation

Once your payment has been processed, a green banner appears at the top of the page to confirm your shipping request. Your parcel status changes from “Admitted in warehouses” to “Shipping requested”.Our teams then take care of same-day or next-day shipping with the carrier of your choice. If you request forwarding on Friday afternoon, the parcel will not be handed over to the carrier until the following Monday. 

  • Why isn't reshipment automatic? At Easy Delivery, we give you the opportunity to receive other parcels before you make your shipping request and choose your carrier among those proposed. The forwarding cannot be automatic and is only done on request. 
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