Waiting times with Easy Delivery

As you can imagine, when we receive packages at the warehouse, it’s not one or two. It’s 300 or 400! Our logisticians therefore need a little time to sort them, save them on each customer’s account and put them away. 

If you correctly put your customer reference and your name, votre colis est enregistré sur votre compte dans les 3 à 4h qui suivent son arrivée dans notre entrepôt français et 24h dans notre entrepôt américain. 

Les délais maximum (hors vendredi après-midi) sont de 24h en France et 48h aux Etats-Unis.

What if your package does not appear on your Easy Delivery account?

If after a while your parcel is still not on your account, contact our customer service! It may have been set aside because it could not be identified or delivered to the wrong location. 

When you request a consolidation or a checking, le délai maximum est de 24h en France et de 48h aux Etats-Unis. Celui-ci peut varier en fonction de la taille de vos colis ou du contenu.

For example,, when you have a prohibited item, your grouping request will be paused until you can determine what you want to do with it.

In addition, your consolidation may also take longer if your package requires special handling: protection, palletizing, etc..

Finally, Friday afternoon requests can be rescheduled to Monday morning.

The shipping time of your package depends mainly on the time you request the shipment. Let us explain why!

Every day from Monday to Friday, our carriers come at the same time: 

• 14h for Colissimo (shipping until 12h)
• 16h pour Chronopost (expédition jusqu’à 14h)
• 16h  pour UPS(expédition jusqu’à 14h)
• 15h pour Fedex (expédition jusqu’à 13h)

You must therefore request your shipments before these schedules in order for your package to be shipped the same day, otherwise it is the next day. 

For example, if you request your Colissimo to be shipped on Friday at 1pm, it will be shipped the following Monday.